{"id":3615,"date":"2021-08-25T08:39:19","date_gmt":"2021-08-25T08:39:19","guid":{"rendered":"https:\/\/champagneisart.nl\/?page_id=3615"},"modified":"2021-08-26T12:16:43","modified_gmt":"2021-08-26T12:16:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/champagneisart.nl\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 2px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"margin-top:-30px;margin-bottom:-30px;\"><h2>Questions fr\u00e9quemment pos\u00e9es<\/h2>\n<\/div><style type=\"text\/css\">.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-1 .panel-title a{font-size:22px;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #212934;border-color: #212934;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #ba8e00;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #ba8e00;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #ba8e00!important;border-color: #ba8e00!important;}<\/style><div class=\"fusion-faq-shortcode\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-active\"><a data-filter=\".alle\" href=\"#\">Tous<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".bestellen-verzending\" href=\"#\">Commande et exp\u00e9dition<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".betaalmethodes\" href=\"#\">Modes de paiement<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".levertijd\" href=\"#\">D\u00e9lai de livraison<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".retourneren\" href=\"#\">Retour<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3630 alle bestellen-verzending\"><span class=\"entry-title rich-snippet-hidden\">Commander dans la boutique<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/champagneisart.nl\/fr\/author\/sammaree_zqed7jnx\/\" title=\"Articles par admin\" rel=\"author\">l'administration<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T12:13:21+00:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3630\" href=\"#collapse-1-3630\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Commander dans la boutique<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3630\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><h3>Commander dans la boutique<\/h3>\n<p>Dans la boutique, s\u00e9lectionnez d'abord la bouteille ou l'objet de votre choix. Placez-le ensuite dans le panier d'achat<\/p>\n<h4>1. Panier d'achat<\/h4>\n<p>Le produit de votre choix se trouve dans le panier. Cliquez ensuite sur \u201cpasser \u00e0 la caisse\u201d.<\/p>\n<h4>2. Vos donn\u00e9es<\/h4>\n<p>Saisissez ici vos donn\u00e9es personnelles pour l'exp\u00e9dition et la facturation. Il est \u00e9galement possible de cr\u00e9er un compte ici.<\/p>\n<h4>3. Contr\u00f4ler<\/h4>\n<p>V\u00e9rifiez votre commande et continuez.<\/p>\n<h4>5. Paiement<\/h4>\n<p>Les modes de paiement utilis\u00e9s sont Visa, MasterCard et iDEAL. Une fois le paiement effectu\u00e9, vous recevrez une confirmation de commande avec un aper\u00e7u. La commande vous sera ensuite envoy\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<h3>Commande de champagne personnalis\u00e9<\/h3>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3660 alle bestellen-verzending\"><span class=\"entry-title rich-snippet-hidden\">Comment commander un champagne personnalis\u00e9 ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/champagneisart.nl\/fr\/author\/sammaree_zqed7jnx\/\" title=\"Articles par admin\" rel=\"author\">l'administration<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-09-02T08:49:50+00:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3660\" href=\"#collapse-1-3660\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment commander un champagne personnalis\u00e9 ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3660\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Vous choisissez d'abord le forfait qui correspond le mieux \u00e0 vos besoins.<\/p>\n<h4>1. Transmettre des souhaits<\/h4>\n<p>Apr\u00e8s avoir choisi une formule, vous indiquez les \u00e9l\u00e9ments que vous souhaitez voir appara\u00eetre sur la bouteille.<\/p>\n<h4>2. Vos donn\u00e9es<\/h4>\n<p>Remplissez ensuite vos donn\u00e9es personnelles pour l'exp\u00e9dition et la facturation.<\/p>\n<h4>3. La facture<\/h4>\n<p>Vous recevrez rapidement une confirmation de la demande et une facture de notre part. D\u00e8s que la facture est pay\u00e9e, l'artiste commence \u00e0 travailler.<\/p>\n<h4>4. La r\u00e9alisation<\/h4>\n<p>Sur la base de vos exigences, notre artiste se met au travail pour cr\u00e9er la bouteille.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3680 alle levertijd\"><span class=\"entry-title rich-snippet-hidden\">Quel est le d\u00e9lai de livraison ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/champagneisart.nl\/fr\/author\/sammaree_zqed7jnx\/\" title=\"Articles par admin\" rel=\"author\">l'administration<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-09-02T08:50:04+00:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3680\" href=\"#collapse-1-3680\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quel est le d\u00e9lai de livraison ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3680\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><h3>D\u00e9lai de livraison pour le champagne personnalis\u00e9<\/h3>\n<p>Le d\u00e9lai de livraison des champagnes personnalis\u00e9s est de 2 \u00e0 4 semaines. Ce d\u00e9lai d\u00e9pend de la disponibilit\u00e9 de l'artiste et des bouteilles de champagnes de haute qualit\u00e9.<\/p>\n<h3>D\u00e9lai de livraison pour les commandes provenant de la boutique<\/h3>\n<p>Les produits pr\u00e9sent\u00e9s dans la boutique sont uniques mais peuvent \u00eatre command\u00e9s directement. Une fois la commande pass\u00e9e, elle est exp\u00e9di\u00e9e dans les 24 heures. Le d\u00e9lai de livraison est donc de 2 \u00e0 3 jours maximum.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3682 alle bestellen-verzending\"><span class=\"entry-title rich-snippet-hidden\">Qu'en est-il de l'exp\u00e9dition ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/champagneisart.nl\/fr\/author\/sammaree_zqed7jnx\/\" title=\"Articles par admin\" rel=\"author\">l'administration<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-09-02T08:50:19+00:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3682\" href=\"#collapse-1-3682\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Qu'en est-il de l'exp\u00e9dition ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3682\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Votre commande est toujours emball\u00e9e avec le plus grand soin afin qu'elle ne soit pas endommag\u00e9e pendant le transport. Les frais d'exp\u00e9dition s'\u00e9l\u00e8vent \u00e0 25 euros. Le d\u00e9lai de livraison des champagnes personnalis\u00e9s est de 2 \u00e0 4 semaines. Ce d\u00e9lai d\u00e9pend de la disponibilit\u00e9 de l'artiste et des bouteilles de champagnes de haute qualit\u00e9.<\/p>\n<h3>D\u00e9lai de livraison pour les commandes provenant de la boutique<\/h3>\n<p>Les produits pr\u00e9sent\u00e9s dans la boutique sont uniques mais peuvent \u00eatre command\u00e9s directement. Une fois la commande pass\u00e9e, elle est exp\u00e9di\u00e9e dans les 24 heures. Le d\u00e9lai de livraison est donc de 2 \u00e0 3 jours maximum.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3689 alle betaalmethodes\"><span class=\"entry-title rich-snippet-hidden\">Quels sont les moyens de paiement disponibles ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/champagneisart.nl\/fr\/author\/sammaree_zqed7jnx\/\" title=\"Articles par admin\" rel=\"author\">l'administration<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-09-02T08:50:33+00:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3689\" href=\"#collapse-1-3689\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quels sont les moyens de paiement disponibles ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3689\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nous acceptons les modes de paiement \u00e9num\u00e9r\u00e9s ci-dessous :<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>iDEAL ;<\/li>\n<li>Klarna ;<\/li>\n<li>Carte de cr\u00e9dit ;<\/li>\n<li>Paypal.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3692 alle retourneren\"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je retourner une commande ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/champagneisart.nl\/fr\/author\/sammaree_zqed7jnx\/\" title=\"Articles par admin\" rel=\"author\">l'administration<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-09-02T08:51:00+00:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3692\" href=\"#collapse-1-3692\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je retourner une commande ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3692\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Au <strong>produits de la boutique<\/strong> Les retours sont possibles dans un d\u00e9lai de 14 jours. Pour ce faire, veuillez notifier le retour par contact et joindre le formulaire ci-dessous compl\u00e9t\u00e9 \u00e0 l'envoi. Les frais de retour au magasin sont \u00e0 votre charge.<\/p>\n<p><strong>Champagnes personnalis\u00e9s<\/strong> ne peut \u00eatre retourn\u00e9. Il s'agit d'un produit personnalis\u00e9 qui ne peut \u00eatre retourn\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/champagneisart.nl\/wp-content\/uploads\/2021\/08\/Retourformulier.pdf\" target=\"_blank\" rel=\"noopener\">T\u00c9L\u00c9CHARGER LE FORMULAIRE DE RETOUR ICI<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 25px;margin-bottom : 25px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 20px;margin-top : 0px;padding-right : 0px;padding-bottom : 20px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3615","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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